Skip to main content
The sixth hole at Royal St George

Contact The Open

Will The 149th Open be played with spectators?

Ensuring the safety of our fans is of the utmost importance to us. We are cautiously optimistic that we will be able to have fans on site at Royal St George’s and are working with the UK Government, our medical advisors and the agencies in Kent to determine what will be possible. We hope to be able to confirm our plans shortly.

We can confirm that if The 149th Open at Royal St George’s is cancelled, played behind closed doors or if we are unable to honour your booking due to a reduced capacity scenario, all tickets purchased directly via TheOpen.com or through the Ticketing team will be entitled to a full refund. In the event of these outcomes, we will communicate with all customers as soon as information and processes are in place.

I can no longer attend The 149th Open on my booked date. Can I exchange my ticket or request a refund?

Unfortunately, we cannot offer exchanges or refunds on any tickets purchased for The 149th Open as per the Terms and Conditions of Sale.

I did not claim a refund and still wish to attend The 149th Open on the rescheduled dates. What do I need to do?

Ticketholders who did not request a refund during the refund window last year had their tickets automatically transferred over to the same days purchased for the event in 2021. This means that if your Open ticket was purchased for Friday the 16th of July 2020, your ticket is now valid for Friday the 15th of July for The 149th Open in 2021. All ticketholders should have received an email in July 2020 advising that their tickets have been transferred to the event in 2021. You will also be able to view your order at www.TheOpen.com when you log into your account (your order can be found by accessing the ‘My Details’ and ‘Tickets’ section of the website).

How can I be notified when/if tickets are released for The 149th Open?

Existing ticketholders will be notified by email if and when ticket sales resume. For new customers wishing to purchase tickets, we would recommend becoming a member of The One Club as members will be notified of all on-sale dates and other important information via email as it is announced.

I have tickets for The 149th Open but wish to purchase additional tickets. How can I do this?

Ticket sales for The 149th Open have currently been suspended. As a current ticketholder, we will notify you via email if additional tickets are being released.

I wish to attend The 149th Open in 2021. When will tickets go back on sale?

Ticket sales for The 149th Open have currently been suspended. You can join The One Club to be the first to hear if additional tickets are released.

Can I purchase tickets to The Open from another website?

The only official sources for tickets to The Open is via TheOpen.com or our Authorised Ticketing Providers. Any tickets made available on websites such as Viagogo, Safetickets.net, Stubhub, eBay and Gumtree are not done so with the permission of The R&A and are subject to unregulated pricing. We have also encountered issues in the past in which photoshopped tickets or cancelled tickets were sold via these platforms. We strongly recommend that customers do not purchase tickets from 3rd party re-sellers as tickets sold on these sites are likely to be refused entry to the Championship. If you have already purchased tickets from a secondary ticketing platform, please contact us at tickets@theopen.com and we will do our best to assist you.

I retained my tickets for The 149th Open. When will these be sent to me or made available for download?

Tickets will be distributed closer to the start of the Championship (typically 4-6 weeks beforehand).

I wish to upgrade my general admission tickets to a Hospitality experience. How can I do this?

You can contact our Hospitality team via Hospitality@TheOpen.com and our team will assist you in doing this, subject to availability.

Are tickets on sale for The 150th Open?

The general admission tickets for the 150th Open at St Andrews are currently not on sale. We do not yet have a confirmed date of when tickets will become available. However, in keeping with previous years, we anticipate that it will be during the summer of this year. If you are interested in Hospitality Tickets, these tickets have gone on sale, and further enquiries can be made to our Hospitality Team at Hospitality@TheOpen.com.

How can I be notified when tickets are released for The 150th Open?

If you have not already joined, we would recommend becoming a member of The One Club as members will be notified of all on-sale dates and other important information via email as soon as it is announced.

My details have changed since I purchased my tickets, how can I update these?

You can update your details by logging into your One Club account via The Open website and accessing the ‘My Details’ page. Alternatively, we can update the details for you if you contact Tickets@randa.org, confirming the File Number of your tickets and the details you wish to change.

I wish to purchase additional Junior tickets as part of the ‘Kids Go Free’ policy.

All tickets for Juniors (under 16 as of the first day of the championship) are free of charge. However, all juniors must have a valid course admission ticket in order to attend The Open. Whilst ticket sales are suspended, we are unable to add any Junior tickets to pre-existing orders. Should additional tickets become avaliable all ticketholders will be notified by email.

If spectators are unable to attend The 149th Open at Royal St Georges, can my tickets be deferred to The 150th Open at St Andrews in 2022?

In the unfortunate event that spectators are not allowed to attend The 149th Open at Royal St Georges in 2021, all tickets will be refunded and we will be unable to transfer any tickets to The 150th Open at St Andrews in 2022.

I have deferred tickets from last year’s event. Can I still book parking?

Whilst ticket sales are suspended, we are unable to add Parking Passes to existing orders. Please keep an eye on your emails in the coming months where we will provide further information and clarity for ticketholders travelling to the event.

Camping with with The Open Accommodation Bureau requires me to book parking. Can I request a refund for any parking passes I purchased with my tickets?

Yes, please contact our Ticketing team at Tickets@Randa.org who will be able to assist you further with a refund for any surplus parking passes.

I have accessibility requirements and had tickets for The Open in 2020. Do I need to re-submit any documentation for my tickets for The Open in 2021?

No, we are happy to roll over all ticket and parking types to the new dates in 2021 without the need to re-submit any documentation.

We are a charity, can we apply for tickets to us in an auction or raffle to raise money?

The R&A welcomes requests from individuals and charities who wish to raise funds for good causes, and as such donates a set number of tickets to The Open each year which can be used as auction or raffle items for this purpose. We are currently unable to accept any further charity ticket applications for The 149th Open at Royal St George's. Information on charity ticket applications for The 150th Open at St Andrews will open in Autumn 2021.

How can I speak to someone about my tickets?

Our staff are currently working from home, so all ticket-related communications should be sent to Tickets@TheOpen.com and all hospitality-related communications to Hospitality@TheOpen.com. If you need to speak with a member of our team, please leave your telephone number, along with your international dialling code, and we will contact you in due course.

I am concerned about the impact that COVID-19 will have on the event. Is the event still going ahead?

Ensuring the safety of our fans is of the utmost importance to us. We are cautiously optimistic that we will be able to have fans on site at Royal St George’s and are working with the UK Government, our medical advisors and the agencies in Kent to determine what will be possible. We hope to be able to confirm our plans shortly.

We can confirm that if The 149th Open at Royal St George’s is cancelled, played behind closed doors or if we are unable to honour your booking due to a reduced capacity scenario, all tickets purchased directly via TheOpen.com or through the Ticketing team will be entitled to a full refund. In the event of these outcomes, we will communicate with all customers as soon as information and processes are in place.

I have deferred tickets from last year’s event. Are these still valid for 2021?

If you selected to defer your tickets from last year's event during the transfer window in 2020, then these tickets will be valid for entry for 2021. If you are unsure about the validity of your ticket, please contact us via email at Hospitality@TheOpen.com

How can I buy Origins Hospitality tickets for The 149th Open at Royal St.George's in 2021?

You can buy Origins Hospitality for The 149th Open online at https://www.theopen.com/hospitality. Alternatively, please contact The Open Hospitality Office via email at Hospitality@TheOpen.com and a member of the team would be glad to help.

I have purchased a ticket for The Open on another website. Is it legitimate?

We would always advise that you purchase tickets for The Open via https://www.TheOpen.com/hospitality as tickets sold on this site are 100% official. Unfortunately, we have experienced situations in the past where tickets purchased from other websites turn out to be fraudulent and therefore invalid, and spectators have had to purchase valid tickets on arrival to enter the course.

Alternatively, we have an Authorised Provider Programme. Companies within this programme offer hospitality packages, as well as a range of experiences. A list of these providers for The 149th Open can be found here: https://www.theopen.com/tickets-and-hospitality/authorised-providers-2021. If you are unsure about the legitimacy of your ticket please contact Hospitality@TheOpen.com

Can I purchase additional packages?

Of course! Just contact our Hospitality Team at Hospitality@TheOpen.com and they will assist you. Packages are subject to availability, and we will endeavour to offer you the experience of your choice.

Can I purchase tickets on the day of the Championship?

No. Tickets will not be available to purchase on any given day of the Championship. To guarantee your tickets, and to take advantage of early season prices, we would encourage you to purchase your tickets in advance.

I have already purchased General Admission/Hospitality tickets. How do I upgrade to another hospitality facility?

You can upgrade your General Admission tickets or Hospitality to another hospitality package. Please contact your Account Manager or a member of our team by emailing Hospitality@TheOpen.com and we will assist you with your booking.

Can a junior purchase a Hospitality ticket?

Children under 16 years of age cannot attend The Open unless accompanied by a responsible adult who holds a valid course admission ticket (Adult or Youth). Children do not gain free entry to Hospitality and must have their own ticket.

I can no longer attend. Can tickets be returned, if so how?

Tickets may be returned/refunded within 48hrs of purchase. The right to cancel a booking must be exercised no later than 21 days prior to the first day on which competition golf is played. Any tickets purchased after this time cannot be returned or refunded. All cancellations must be requested in writing by emailing Hospitality@TheOpen.com.

I am in need of a carer whilst attending The Open. Can I bring my carer with me and do they require their own ticket?

Yes, you can bring your carer with you whilst attending The Open. However, all attendees including carers are required to purchase their own ticket for Hospitality.

I am a wheelchair user attending The Open. Can you please advise if your Hospitality packages are wheelchair accessible?

Our Hospitality areas are wheelchair friendly, however some areas are only accessible via stairs. Please contact a member of our team and we will be able to assist you in planning a comfortable visit.

Myself or my guest have lost or forgotten their tickets, what can I do?

Please contact The Open Hospitality Office on +44 (0)1334 460010 or Hospitality@TheOpen.com. In some instances, we may be able to re-issue your tickets. However, the lost / forgotten tickets will be cancelled and therefore will not work at the course entry gates.

I have booked Origins Hospitality for The Open. When and how will I receive my tickets?

We will send out your official The Open Tickets 3-5 weeks ahead of the Championship.

Can I leave tickets for my guests?

We will send out your tickets 3-5 weeks ahead of the Championship. Once received, please allocate your guest tickets before attending The Open Championship. If you have further questions about tickets for your guests please contact one of our team members at Hospitality@TheOpen.com and we will assist you to make sure that you and your guests have a great experience at The Open.

How do I get to The 149th Open?

Please see our Travel Advice page on our website for more information: https://www.theopen.com/getting-there

Do I need to make you aware of any dietary requirements?

We can cater for all allergies and dietary requirements. Please advise your Account Manager or another member of the team of any requirements at least four weeks prior to The Open.

How can I speak to someone about my tickets?

Our staff are currently working from home. If you need to speak with a member of our team, please email Hospitality@TheOpen.com and provide your telephone number, along with your international dialling code, and we will contact you in due course.

I am looking for accommodation whilst attending The 149th Open. Can this be organised?

The Open Accommodation Bureau is the official service that manages accommodation supply and demand for The Open. A full list of their services can be found via https://www.stayattheopen.com/. Some of our Authorised Providers also offer packages that include accommodation. Please see a list of our Authorised Providers here: https://www.theopen.com/tickets-and-hospitality/authorised-providers-2021

Is food and beverage included in my hospitality package?

Yes, complimentary food and beverage will be available in your hospitality area. Food and drinks will be available to purchase for Links Club ticket holders.

Do you have hospitality parking?

We have assigned hospitality parking which may or may not be included in your hospitality pass depending on the experience purchased. Information about parking will be included in your information pack sent to you via email closer to the event. If you are not sure about your parking pass, please contact a member of the Hospitality Team at Hospitality@TheOpen.com and they can offer you further information.

Can I leave The Open and come back in on the same day?

The Open operates a no-readmission policy meaning that spectators with General Admission and Hospitality tickets will not be permitted to re-enter the venue after leaving the course.

Is there a dress code?

We advise that you dress smart casual or in golf attire. Comfortable shoes are recommended with golf shoes being permitted in all of our facilities. It is advisable to remind your guests to bring sunglasses, sunscreen and a hat in case of hot weather, and umbrellas or waterproofs in case of rain. 

Can you bring a rucksack/bag into the event?

Small bags/rucksacks will be accepted into the event, but may be subject to security searches. For a list of all prohibited items please visit the Spectator Advice page on our website: https://www.theopen.com/spectator-advice-2020

Do you have a cloakroom and luggage facilities?

Yes we do have luggage facilities available. Oversized bags may be stored at the Left Luggage facility within the Spectator Village. Please note that the facility is operated on a first come, first served basis. Due to security measures, your luggage may be searched. We do not have a designated cloakroom in the Spectator Village but there are areas within the Scorers facility where you can leave your belongings at your own risk. In the Origins Hospitality Pavilion, where Champions, Engravers and Caddies are located, there is a cloakroom at the main reception. Each experience will also have a cloak stand and small unlocked cupboards for storage at your disposal.

Can you bring a mobile phone or mobile device into the course? 

Spectators are welcome to bring mobile devices to The Open but a strict policy will be in place to ensure that play is not disrupted.

Can I bring my camera?

Photography of play is not permitted on Championship days but is permitted on practice days. Filming of play is not permitted at any time. No professional cameras and/or video cameras or any photographic equipment used for commercial purposes will be permitted at The Open.

I want to arrange accommodation at The 149th Open at Royal St. George’s.

Please visit our accommodation page for more information.

I am interested in camping at The 149th Openat Royal St. George’s.

Find out more about camping facilities available at The Open here or email camping@stayattheopen.com.

I have booked camping accommodation and have a question about my booking.
I am interested in permanent employment at The Open.

Permanent Employment for The Open is through The R&A. Please click here for all current vacancies.

I am interested in temporary employment at The Open.

Applications for employment at The 149th Open at Royal St. George’s can be found here.

I am interested in exhibiting/having a stall at The Open.

We don’t currently offer space to non-official partners.

I have a mobile food unit and I am interested in opportunities at The Open.
Please email our catering supplier by clicking here
I would like to provide feedback about The148th Open at Royal Portrush.

Please provide your feedback via the form below. 

Can I bring my own food and drink to TheOpen?

Yes, you can bring your own food and drink but alcoholic beverages are not allowed. Alcohol can be purchased at various public catering sites within the venue.

Can I bring a child's buggy/pushchair?

Yes you can. However, please be aware of the uneven terrain.

Can I leave The Open and come back in on the same day?

The Open operates a no re-admission policy which means that it is not permitted for spectators to leave The Open and then come back into the course on the same day. This policy has been in place in recent Open Championships to protect golf fans from the mis-selling of tickets and hospitality products by unofficial operators.

Is there a dress code?

There is no dress code in public areas. Clothing and footwear suitable for the weather conditions should be worn. No jeans or trainers in Hospitality.

Are dogs permitted into the course?

Dogs are not permitted into the course, with the exception of Guide Dogs.

Can you bring a rucksack/bag into the event?

Small bags/rucksacks will be accepted into the event, but may be subject to security searches. Oversized bags deemed inappropriate by The R&A (and/or authorised person) may be restricted entry and will be required to be stored at the left luggage facility located at the main entrance gate.

Can you bring a mobile phone or mobile device into the course?

Spectators are welcome to bring mobile devices to The Open but a policy is in place to ensure that play is not disrupted. Please keep all devices in SILENT mode at all times. Photography of play is not permitted on Championship Days. Filming of play is not permitted at any time.

Can I bring my camera?

Personal cameras are permitted at The Open but no still photography of play is permitted on Championship days. Filming of play is not permitted at any time. No professional cameras and/or video cameras or any photographic equipment used for commercial purposes will be permitted at The Open.

Can we bring a folding chair into TheOpen?

Folding chairs (with the exception of seating/tripod sticks) are not permitted into The Open. For a list of prohibited items please click here.

I would like to travel to The Open by public transport. What are the options?

Please visit our event page where information on public transport services will be available shortly.

I want to arrange accommodation at The 149th Open at Royal St. George’s.

Please visit our accommodation page for more information.

I am interested in camping at The 149th Open at Royal St. George’s.

Find out more about camping facilities available at The Open here or email camping@stayattheopen.com.

I have booked camping accommodation and have a question about my booking.
I have deferred tickets from last year’s event. Can I still book parking?

Whilst ticket sales are suspended, we are unable to add Parking Passes to existing orders. Please keep an eye on your emails in the coming months where we will provide further information and clarity for ticketholders travelling to the event.

Where will the general public car parking facility be located?

Please follow the signs for ‘The Open Park & Ride’ on your approach to the venue.

I would like to travel to The Open by public transport. What are the options?

Please visit our event page where information on public transport services will be available shortly.

If your question has not been answered in the FAQs above, please complete the form below and we will respond as soon as possible.