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Portrush

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I want to claim a refund on my tickets for The 149th Open at Royal St George's as I will not be able to attend the rescheduled dates. How do I do this?

All ticketholders had the option to request a full or partial refund. This was communicated to ticketholders via email and via TheOpen.com. The deadline for submitting a refund request was 30 June 2020.

If you would like to speak to a member of our team regarding this please contact us via Tickets@TheOpen.com.

I did not claim a refund and still wish to attend The 149th Open on the rescheduled dates. What do I need to do?

Ticketholders who did not request a refund will have their tickets automatically transferred over to the new dates in 2021. We will email all ticketholders once this process is complete and you will be able to view your updated order at  www.TheOpen.com.

I retained my tickets for The 149th Open. When will these be sent to me or made available for download?

Tickets will be distributed closer to the start of the Championship. If you have opted to receive postal tickets these will be with you no later than 6 weeks prior to the Championship. If you have opted to use e-tickets these will be made available to download via TheOpen.com around 6 weeks prior to the Championship.

I have Junior (Under 16) Tickets, but the ticketholder will turn 16 between now and The Open in 2021, do I need to pay to upgrade my ticket?

No, if you hold Junior (Under 16) tickets and the member of your party is turning 16 between July 2020 and 2021, you will still be able to use these tickets at The Open in 2021 and do not need to pay to upgrade your ticket to reflect the new age of the ticketholder.  This policy applies to all ticket purchases made before 6th April 2020.

I have Youth (16-24) Tickets, but the ticketholder will turn 25 between now and The Open in 2021, do I need to pay to upgrade my ticket?

No, if you hold Youth (16-24) tickets and the member of your party is turning 25 between July 2020 and 2021, you will still be able to use these tickets at The Open in 2021 and do not need to pay to upgrade your ticket to reflect the new age of the ticketholder. This policy applies to all ticket purchases made before 6th April 2020.

I have accessibility requirements and had tickets for The Open in 2020. Do I need to re-submit any documentation for my tickets for The Open in 2021?

No, we are happy to roll over all ticket and parking types to the new dates in 2021 without the need to re-submit any documentation.

I wish to attend The 149th Open in 2021. When will tickets go back on sale?

Ticket sales for The 149th Open have currently been suspended. We will announce any further ticket sales at a later date. You can join The One Club to be the first to hear about when these tickets will be released.   

I have tickets for The 149th Open but wish to purchase additional tickets. How can I do this?

Ticket sales for The 149th Open have currently been suspended. We will announce any further ticket sales at a later date. As a current ticketholder, we will notify you via email when these tickets are being released.

I wish to upgrade my general admission tickets to a Hospitality experience. How can I do this?

You can contact our Hospitality team via Hospitality@TheOpen.com and our team will assist you in doing this, subject to availability.

Can I purchase tickets to The Open from another website?

The only official sources of tickets for The 149th Open are via TheOpen.com or our Authorised Ticketing Providers. Any tickets made available on websites such as Viagogo, Safetickets.net, Stubhub, eBay and Gumtree are not done so with the permission of The R&A and are subject to unregulated pricing. We have also encountered issues in the past in which photoshopped tickets or cancelled tickets were sold via these platforms. We strongly recommend that customers do not purchase tickets from 3rd party re-sellers as tickets sold on these sites are likely to be refused entry to the Championship. If you have already purchased tickets from a secondary ticketing platform, please contact us at Tickets@TheOpen.com and we will do our best to assist you.

How can I speak to someone about my tickets?

Our staff are currently working from home, so all ticket-related communications should be sent to Tickets@TheOpen.com and all hospitality-related communications to Hospitality@TheOpen.com. If you need to speak with a member of our team, please leave your telephone number, along with your international dialling code, and we will contact you in due course.

I want to claim a refund on my tickets for The 149th Open at Royal St. George’s or The 150th Open at St Andrews as I will not be able to attend the rescheduled dates. How do I do this?

All hospitality ticketholders had the option to request a full or partial refund. This was communicated to ticketholders via the hospitality team, email and via TheOpen.com. The deadline for submitting a refund request was 30 June 2020.

If you would like to speak to a member of our team regarding this please contact us via Hospitality@TheOpen.com

I did not claim a refund and still wish to attend The 149th Open or The 150th Open on the rescheduled dates. What do I need to do?

Hospitality ticketholders who did not request a refund will have their hospitality tickets automatically transferred over to the new dates in 2021 or 2022 for Royal St. George’s or St Andrews respectively. This will include any general admission tickets and parking if applicable.  We will email all hospitality customers once this process is complete and you will be able to view your updated order at www.TheOpen.com or contacting a member of the team via Hospitality@TheOpen.com.

I retained my tickets for The 149th Open/ The 150th Open. When will these be sent to me?

All hospitality tickets at the moment are physical tickets which will be distributed closer to the start of the Championship and be with you no later than 6 weeks prior to the Championship.  If you have a change of address or need to have your tickets sent to an alternative address, please let us know by emailing us via Hospitality@TheOpen.com.

I have accessibility requirements and had tickets for The Open in 2020/2021. Do I need to re-submit any documentation for my tickets for The Open in 2021/2022?

No, we are happy to roll over all ticket and parking types to the new dates in 2021 without the need to re-submit any documentation.  If you wish to speak to a member of the team about your requirements, please get in touch by emailing Hospitality@TheOpen.com.

I wish to attend The 149th Open in 2021 or 150th Open in 2022. When will hospitality tickets go back on sale?
We will announce any further hospitality ticket sales at a later date. You can join The One Club to be the first to hear about when these tickets will be released.
I have hospitality tickets for The 149th Open but wish to purchase additional hospitality tickets. How can I do this?

Please contact your account manager or a member of the team via Hospitality@TheOpen.com and we will assist you in doing this, subject to availability.

I wish to upgrade my general admission tickets to a Hospitality experience. How can I do this?

You can contact our Hospitality team via Hospitality@TheOpen.com and our team will assist you in doing this, subject to availability.

Can I purchase tickets to The Open from another website?

The only official sources of tickets for The 149th Open are via TheOpen.com or our Authorised Ticketing Providers. Any tickets made available on websites such as Viagogo, Safetickets.net, Stubhub, eBay and Gumtree are not done so with the permission of The R&A and are subject to unregulated pricing. We have also encountered issues in the past in which photoshopped tickets or cancelled tickets were sold via these platforms. We strongly recommend that customers do not purchase tickets from 3rd party re-sellers as tickets sold on these sites are likely to be refused entry to the Championship. If you have already purchased tickets from a secondary ticketing platform, please contact us at tickets@theopen.com and we will do our best to assist you.

How can I speak to someone about my tickets?

Our staff are currently working from home, so all hospitality related communications to Hospitality@TheOpen.com and all ticket related communications should be sent to Tickets@TheOpen.com. If you need to speak with a member of our team, please leave your telephone number, along with your international dialling code, and we will contact you in due course.

I want to arrange accommodation at The 149th Open at Royal St. George’s.

Please visit our accommodation page for more information.

I am interested in camping at The 149th Openat Royal St. George’s.

Find out more about camping facilities available at The Open here or email camping@stayattheopen.com.

I have booked camping accommodation and have a question about my booking.
I am interested in permanent employment at The Open.

Permanent Employment for The Open is through The R&A. Please click here for all current vacancies.

I am interested in temporary employment at The Open.

Applications for employment at The 149th Open at Royal St. George’s can be found here.

I am interested in exhibiting/having a stall at The Open.

We don’t currently offer space to non-official partners.

I have a mobile food unit and I am interested in opportunities at The Open.
Please email our catering supplier by clicking here
I would like to provide feedback about The148th Open at Royal Portrush.

Please provide your feedback via the form below. 

Can I bring my own food and drink to TheOpen?

Yes, you can bring your own food and drink but Alcoholic beverages are not allowed. Alcohol can be purchased at various public catering sites within the venue.

Where are the official 'Park and Ride' parking sites positioned?

Spectators are encouraged to follow signs to The Open Park and Ride locations and will be directed to the appropriate car park.

Can I bring a child’s buggy/pushchair?

Yes you can. However, please be aware of the uneven terrain.

How do I book my place at The OpenCamping Village?

In order to stay at The Open Camping Village you must hold a valid ticket for The 149th Open at Royal St. George’s.

Under 25 Youth Ticket holders will be contacted by e-mail with instructions on how to reserve their place at the free accommodation site in due course.

Please note, spaces at The Open Camping Village are subject to availability.

Can I leave The Open and come back in on the same day?

The Open operates a no-readmission policy meaning that spectators with general admission and hospitality tickets will not be permitted to re-enter the venue after leaving the course.

Is there a dress code?

There is no dress code in public areas. Clothing and footwear suitable for the weather conditions should be worn. No jeans or trainers in Hospitality.

Are dogs permitted into the course?

Dogs are not permitted into the course, with the exception of Guide Dogs.

Can you bring a rucksack/bag into the event?

Rucksacks and bags are permitted into the venue. There are no restrictions on size. All bags are subject to an airport-style security check on entrance.

Can we bring a folding chair into TheOpen?

Folding chairs (with the exception of seating/tripod sticks) are not permitted into The Open. For a list of prohibited items please click here.

Is there a bicycle park at The Open?

Yes, a bicycle park will be located within one of the official car parks. Further details will be given closer to the event. Please note that bicycles are not allowed into the Championship and are left at the bicycle park at the owner’s risk.

Can you bring a mobile phone or mobile device into the course?

Spectators are welcome to bring mobile devices to The Open but a strict policy will be in place to ensure that play is not disrupted.

Can I bring my camera?

Personal cameras are permitted at The Open but no still photography of play is permitted on Championship days. Filming of play is not permitted at any time. No professional cameras and/or video cameras or any photographic equipment used for commercial purposes will be permitted at The Open.

Where will the general public car parking facility be located?

Please follow the signs for ‘The Open Park & Ride’ on your approach to the venue.

I would like to travel to The Open by public transport. What are the options?

Please visit our event page where information on public transport services will be available shortly.

If your question has not been answered in the FAQs above, please complete the form below and we will respond as soon as possible.